General Terms and Conditions

Bookings

“Los Mofletes” only accepts bookings from of persons as from the age of 18. “Los Mofletes” has the right to refuse a booking at any time, without reasons. “Los Mofletes” will confirm the booking within 5 days of receipt.

Price

The prices on www.losmofletes.com are not binding. “Los Mofletes” has the right to change prices and/or add a surcharge. The price on the confirmation is binding. Price discounts and/or special offers will no longer be applied if the confirmation is sent by “Los Mofletes”.
Included: VAT, (final) cleaning, energy / water consumption, linen.
Not included: Breakfast service and dishes.

Pets

Although we love animal, it is not allowed to bring your pet.

Payments

You must make a 30% deposit within 5 days after confirmation of “Los Mofletes”. The remaining balance must be paid at the latest on the day of departure. In case of late or incomplete payment you are in default and “Los Mofletes” is entitled to unilaterally cancel the booking.

Modification costs

If, after booking, you wish to make changes to the booking, “Los Mofletes” is not obliged to accept. It is at the discretion of “Los Mofletes” if, and to what extent, these changes are accepted.

Cancellations

In case of cancellation, the following applies:

a) Free cancellation up to 15 days before arrival date

b) In case of cancellation between 15 and 7 days before the arrival date, 30% of the total price (excluding price discounts and/or offers) will be charged.

c) In case of cancellation between 7 and 2 days before the arrival date, 50% of the total price (excluding price discounts and/or offers) will be charged.

d) If canceled within 48 hours before the arrival date, the total rental price (excluding price discounts and/or offers) will be charged.

The payment of the charges under b, c and d must be made within 10 days after the cancellation confirmation of “Los Mofletes”, to our account. Already paid amounts will be deducted.

Arrival and departure

On the day of arrival you can use the studio from 15.00 hours. On the day of departure you have to leave the studio before 10.00 hours. We will try to be flexible regarding check-in and check-out times.

Swimming pool

The use of the pool is at your own risk. To prevent accidents and damage, it is prohibitied to use drinking glasses, cups, plates or other dinner- or drinkware or any potentially sharp objects in and on the edge of the pool. For hygiene, we request that you first use the outdoor shower before entering the pool.

Force majeure

Force majeure on the part of “Los Mofletes” exists if the execution of the agreement in whole or in part, temporarily or otherwise, is prevented by circumstances beyond the control of “Los Mofletes”.

Liability

a) “Los Mofletes” accepts no liability for theft, accidents, loss or damage of any kind, during or as a result of a stay in our B&B, and for the failure or deactivation of technical equipment and the failure or closure of facilities.

b) you and those accompanying you, are jointly and severally liable for all loss and/or damage caused to “Los Mofletes” and/or any third party as a direct or indirect result of your stay, regardless of whether this was caused by acts or omissions of yourself or of those accompanying you, as well as for all damage caused by an item in your possession.

c) Additional (cleaning) costs may be charged in the event of incorrect use or incorrect state of the studio after your stay.

Complaints

Despite all due care, it may happen that you have a justified complaint. You must submit this complaint immediately to enable us to resolve it. If the complaint is not dealt with satisfactorily, you have until 1 month after departure the opportunity to submit the complaint in writing.

Regulations

In order to make your stay and the stay of other guests as pleasant as possible, all guests must comply with the following rules. We are authorized to enter the studio if you do not comply with these rules. In case of violation of these rules, you may be requested to leave “Los Mofletes” and if so, you are required to comply
with this immediately, without any refund of the total rent.

  • Privacy: We ask you to respect the privacy of your fellow guests. Furthermore, we ask you not to make any noise between 23.00 and 09.00 hours.
  • Invitees: it is not allowed to use the facilities, including the garden, of “Los Mofletes” with more than 2 persons per studio.
  • Furnishing of the studio and other facilities: We expect our guests to be careful with the studio and other facilities both inside and outside.
  • Destructions/disposals: Damage to and theft of property of “Los Mofletes” will be charged to the person responsible.
  • Alcohol and (soft)drugs: Alcohol abuse and the trade in and use of (soft) drugs are prohibited.
  • Risk of fire: Due to the risk of fire, the use of fire (including candle lighting and barbecueing) are prohibited both inside the studio and outside. Smoking is not allowed inside the studio. Put your ashes and/or cigarette butts in the ashtray provided.
  • Fire extinguisers: In case of improper use of fire extinguisers, a minimum amount of €300 will be charged.
  • Smoking: All studios are non-smoking. Of course you can smoke outside where ashtrays are.
  • Environmental awareness: We expect our guests to be environmentally conscious. Put the towels that need to be replaced in the basket under the sink. Be economical with toilet paper. Do not waste water and energy: do not leave taps, lighting, heating or air conditioning on/open unnecessarily. Check this when leaving the studio.